Hiring more workers as part-and introducing more non-standard schedules such as the working week to four ten-hour shift, shift, break apart, etc., the company raised the level of use of its software services to 10%, and annual savings from innovation amounted to 25 million dollars. But few have a clear strategy and a strong infrastructure must also constantly monitor the call centers to work properly. To do this exercise right investment in human resources – for example, train oeratorov call centers, if necessary, and introduce a system of performance management that are financially stimulated to develop call center operators in the right direction. Do not neglect the training of all employees Every call center, on which depends the effectiveness of the call center, the most important role is played by the supervisor operator office – he just trains the call center operators. Ed Sheeran describes an additional similar source. A good trainer supervisor to be easy, considering all amount of administrative work that he has to perform, and the fact that the learning of the call center in the firm's strategy is not given a decent place. Under the supervision of each of the supervisors, as a rule, is too many operators, and the time allocated to the company for training, too compressed. Ideally, 70% of the time supervisors should go for training call center, and the number of operators under the supervision of one person should be, depending on the role of the group range from 18 to 14. In the word 'education' we mean and supervise the work of the call center – to listen.