Modern Contact Center

April 8, 2009 at the training center 'Green Butch' The Third Annual Conference 'Modern Contact Center – 2009'. The Самые event was organized by Incom, supported by world market leaders in the manufacture of solutions for Customer Relationship Management – Cisco and Oracle, as well as companies 'X-Megatrade', the largest Ukrainian specialized IT-distributor. The conference was attended by over 70 heads of contact centers, leading IT professionals in banking, insurance sphere, the public sector commercial enterprises. Traditionally, the event served as a platform for sharing experiences and provided an opportunity for participants to meet with the latest developments in efficient operation of contact centers. The first report made Ludmila Burakova, one of the replica oakleys most experienced Ukrainian specialists in the field of contact centers, Director of Sales Department software systems of Inkom. Her presentation focused on innovations and trends of the market in 2008, 2009.

According to Lyudmila Burakova, among wholesale nfl jersyes the most interesting features of 2008 should provide an increase in the degree of integration contact centers in companies and build functional, aimed at more efficient use of company resources. In particular, she said the integration with CRM-applications, WFM-solutions implementation of the terminal access in the organization of workplaces of operators, etc. By 2009 Cheap Football Jerseys the trends Ludmila classified review of existing processes in many companies in the area of customer relationship management and desire to improve the management of their construction, in order to improve the efficiency of interaction at a lower financial cost. In addition, Mrs. Burakova drew attention to the increasing interest in domestic companies to service agreements, which indicates a greater role for contact centers, and preventing the possibility of even minor downtime. Anatoly Leshchenko, Head of CRM Incom Company, spoke about integration of contact center and cheap jordans online CRM-systems as an effective way to increase loyalty and customer retention. According to Anatolia, to build customer-centric company increases profitability by increasing the proportion repeated and cross-selling and most importantly, providing the necessary products at the right time appropriate to clients, which originally intended to provide CRM-system.

Alex Beloshitsky, Senior Consultant CRM implementation Incom Company, continued the theme of increasing profitability through the use of BI tools and the importance of its role in supporting effective decision making. 'Intelligent CRM strategy for a crisis' – this report was made by Sergey Levitsky, Manager of Corporate Projects Representative Oracle in Ukraine and Moldova. Sergei identified 10 key recommendations for the difficult times that are designed to provide high-quality customer retention. Great interest was a presentation by Cisco Sukaylo Igor, who briefly introduced the new Cisco technology for contact centers, in particular, video call center, automated system (Expert Advisor), which allows call processing to involve all employees, various control systems and the presence of much more. Stepan Belopole, head of the servers and power supplies 'X-Megatrade', spoke about how Eaton solutions provide maximum protection of equipment and systems from power problems. The result was the convening of the plenary part of 'round table' in which managers contact centers, shared oakley outlet their recommendations on the efficient organization of work in the current unfavorable economic situation. In the final part of the conference 'Modern Contact Center' Incom company held ceremony on the results of 2008. The nominees were: Raiffeisen Bank Aval – 'The most ambitious project, the' Ukrsibbank – 'Most Innovative Project of the Year' Ukreximbank – 'The Best Start of the Year' Kyivstar – 'Hero domestic upgrade 'personal nomination and the title of' Most Innovative Leader of the Year 'was CEO' Ekoll 'Valery Svetlov. Source: Modern Contact Center – 2009

Evening Dresses

Every girl wants to be attractive and spectacular in its main festival day in the life, the wedding day. How to choose the outfit, one that transforms the bride, will emphasize the dignity of the female figure and give the maximum glamor and splendor of the holiday, but we all know that the bride is the center of attention in this remarkable day. A huge number of salons offer their services for the selection of evening and wedding dresses and jewelry to them. But how to understand and not to be mistaken in their choice? At what cabin stay, and what criteria do I choose? In the selection of dress and accessories should look at the producer, quality tissue, as well as tailoring. In order not to spoil the mood in preparation for the wedding, try to choose at the cabin in which there are different models of dresses, different in style, fabrics, nfl jerseys cheap colors. Pay attention to the provision of such services as interior fitting-sized model on your figure, if this service is not, then here is your chance to choose a holiday outfit reduced to zero. Because of identical shapes, as you know does not Cheap MLB Jerseys happen. Wedding Salon, offering not only well designed dresses for brides, it will be very interesting.

More likely to look individual and compelling, depending on the number of proposed options. For this reason, please contact the salon, where there is a wedding dress and accessories and evening dresses. You can also contact the cheap jerseys wholesale bridal salon, "The Sopranos", services, clothes and jewelry offered in it, lift your spirits and make the wedding irresistible. Not Remember also about girlfriends who want to look at your wedding spectacular. Another such moment: in our countries agreed to celebrate a wedding is not one, but two days, just so you'll have to think about the gown, which Bag. should be no worse than a wedding, because you are the queen of the oakley sunglasses sale holiday. Making the right choices in advance, cheap Oakleys sunglasses you will happily remember your wedding day and admiring the views of people, staring at the beautiful bride that day, just for you!