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ICI Protocol Center

Targeted customer relationship management: сирии Voxtron integrated SAP with call center software Ahlen, February 6, 2012. An intelligent customer relationship management is one of the key factors for the long-term success of the company. For best performance, the Voxtron software manufacturer has therefore integrated the SAP CRM function in the Voxtron communication center. What added value discount oakley arises can interested companies at nfl jerseys cheap the call center world 2012 industry fair look. “Show on the Berlin trade fair for call and contact center Voxtron and its co-exhibitors Telefonbau Schneider and IP dynamics, works such as efficient customer relationship management (CRM) in the call-center environment: we have embedded the CRM oakley sunglasses outlet tool of the industry giants SAP in the Voxtron communication center and connect to two important instruments for the establishment of a sophisticated customer relationship management.” explains Ralf Muhlenhover, Director of global software development company. Extensive functions such as the display of the correct mask for the respective callers with CRM our SAP connector all the information, access to the data through the integrated language portal or the transfer to an outbound campaign to make a real added value for SAP.” For the connection of contact centers, SAP CRM offers an integrated interface can be controlled using the various communication channels such as telephone, chat or email. With the ICI Protocol, SAP has created an interface, thanks to the contact center manufacturers such as Voxtron can link their product to SAP. “Played an important role in the development of the SAP link voxtron’s system partner IP Dynamics: the in-depth know-how in the ICI Protocol as well as the collaborative work on the Voxtron SAP Connector enables IP dynamics in an outstanding position in the planning and implementation of Cheap Jordans Sale integration projects”, so IP Dynamics Managing wholesale nfl jersyes Director Christian Stolken. Through the integration in the Voxtron software, customer interaction can SAP Center client are controlled directly via the call centre.

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